Warranty
KoolAir Pump warranty coverage and how to submit a claim.
1-Year Coverage
KoolAir Pump products are covered for manufacturer's defects for one full year (365 days) from the date of purchase.
24 to 48 Hour Response
After evaluating the information you provide, we will notify you of the warranty decision within 24 to 48 hours.
Photo / Video Required
Warranty claims must include photos or videos of the issue. Claims without documentation or with evidence of improper installation will not be accepted.
What’s Covered
KoolAir Pump offers warranty coverage of one (1) year for manufacturer’s defects in materials and workmanship. The coverage period begins on the date of purchase and runs for 365 days.
If a product is found to have a manufacturer’s defect within the warranty period, KoolAir Pump will, at its sole discretion, repair or replace the product or refund the original purchase price.
What’s Not Covered
The following are excluded from warranty coverage:
- Defects or issues caused by improper installation or setup.
- Flood damage for open-vent motors.
- User error or misuse of the product.
- Parts are not accepted for warranty return.
- Labor, freight, and related costs to make equipment available for inspection.
- Reinstallation costs of repaired or replacement equipment.
- Reimbursement for loss caused by interruption of service.
- Pump-out charges.
- Consequential damages of any kind.
How to Submit a Warranty Claim
Contact Us
Call (800) 810-1053 or email [email protected] with your order number and a description of the issue.
Provide Documentation
Send clear photos or videos showing the defect. Include your purchase date and model number.
Get a Decision
We will evaluate your claim and notify you within 24 to 48 hours with next steps.
Installation Resources
Visit our resources page for installation videos, best practices, troubleshooting tips, and the do’s and don’ts of KoolAir Pumps. For full legal warranty terms, see our Terms and Conditions.