Privacy Policy
How Koolairpump.com collects, uses, and protects your information.
Last Updated: March 2026
Koolairpump.com is operated by Manufacturers Edge, located at 5044 Industrial Rd, Suite C, Farmingdale, NJ 07727.
Information We Collect
We collect information that you provide directly when you use our website, place an order, create an account, or contact us. This may include:
- Name and contact information (email address, phone number, mailing address)
- Billing and shipping addresses
- Payment information (processed securely by third-party payment processors)
- Account credentials (email and password)
- Order history and product preferences
- Communications you send to us (contact form submissions, emails, phone inquiries)
We also collect certain information automatically when you visit our website, including your IP address, browser type, operating system, referring URLs, pages visited, and actions taken on our site. This information is collected through cookies, pixels, and similar tracking technologies.
We do not sell personal information. We may share limited information with trusted third-party service providers (such as payment processors, analytics providers, and advertising platforms) solely for the purpose of operating our business, processing transactions, and improving our services.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping and delivery
- Communicate with you about your orders, account, and customer service inquiries
- Provide address autocomplete during checkout for a faster experience
- Calculate accurate shipping rates based on your delivery address
- Send transactional emails (order confirmations, shipping updates, password resets)
- Improve our website, products, and customer experience through analytics
- Detect and prevent fraud, errors, and security issues
- Deliver relevant advertising and promotional content through third-party platforms
- Comply with legal obligations and enforce our terms of service
Payment Information
Payments made on Koolairpump.com are processed securely through third-party payment processors. Koolairpump.com does not store full credit card information on its servers.
Our payment processors handle your card data in compliance with the Payment Card Industry Data Security Standard (PCI DSS). When you enter payment details at checkout, that information is transmitted directly to the payment processor through their secure embedded forms.
Cookies & Tracking Technologies
We use cookies and similar technologies to operate our website, remember your preferences, understand how visitors interact with our site, and deliver targeted advertising. These include:
Essential Cookies
Required for basic site functionality, such as maintaining your shopping cart, session authentication, and checkout. These cannot be disabled.
Analytics Cookies
Used by Google Analytics and Lucky Orange to measure website traffic, understand visitor behavior, and identify areas for improvement. Lucky Orange may record anonymized user sessions for heatmap and behavior analysis.
Advertising Cookies
Set by Google Ads and Microsoft Advertising to track conversions, build remarketing audiences, and deliver personalized advertisements across the web.
Performance & Error Monitoring
Sentry collects error and performance data to help us identify and fix issues. Session replay is enabled on a sampled basis to diagnose errors, with all text masked and media blocked by default.
Most web browsers allow you to manage cookie preferences through browser settings. Disabling certain cookies may affect site functionality.
Third-Party Service Providers
We work with the following third-party service providers to operate our website and business. Each provider receives only the data necessary to perform its specific function on our behalf.
| Service | Purpose | Policy |
|---|---|---|
| Google Analytics | Website analytics and traffic measurement | View |
| Google Ads | Search advertising, remarketing, Performance Max campaigns | View |
| Microsoft Advertising | Search advertising and remarketing (Bing Ads) | View |
| Lucky Orange | Session recording, heatmaps, and visitor behavior analysis | View |
| Sentry | Error monitoring, performance tracing, and session replay | View |
| Braintree | Payment processing (credit card and PayPal) | View |
| Authorize.net | Credit card payment processing | View |
| Google Maps | Address autocomplete during checkout | View |
| SparkPost | Transactional email delivery | View |
| ShipHawk | Real-time shipping rate calculation | View |
| Cloudflare | Website hosting, CDN, and security | View |
| YouTube | Embedded product videos (privacy-enhanced mode) | View |
This list reflects the services in use as of the date shown at the top of this page. We periodically review and update our service providers.
Advertising & Remarketing
We use third-party advertising platforms, including Google Ads and Microsoft Advertising (Bing Ads), to promote our products and services. These platforms may use cookies, pixels, and similar tracking technologies to collect information about your visits to our website in order to provide personalized advertisements on other websites and search engines.
This includes Google Performance Max campaigns, Google search advertising, and remarketing campaigns, as well as Microsoft Advertising search and remarketing campaigns.
These advertising platforms may collect information such as your IP address, browser type, pages visited, and actions taken on our website.
We may also use customer information that you provide to us (such as your name, email address, and purchase history) to deliver relevant advertising through features such as Customer Match, where customer contact information is securely hashed and matched with users of those advertising platforms. Data uploaded to Google is encrypted using a one-way hashing algorithm (SHA256) before transmission and is not shared with other advertisers.
Your Advertising Choices
You can control or opt out of personalized advertising through the following platforms:
- Google Ads Settings
- Google Analytics Opt-Out
- Microsoft Advertising Opt-Out
- Network Advertising Initiative Opt-Out
Please note that opting out does not prevent advertisements from being displayed, but they may not be personalized to your interests.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, alteration, and disclosure. Our website is served over HTTPS with TLS encryption, and we use Cloudflare for additional security, DDoS protection, and content delivery.
Payment information is handled exclusively by PCI DSS-compliant third-party processors and is never stored on our servers. Account passwords are encrypted and are not accessible to our staff.
While no method of transmission over the Internet is 100% secure, we strive to use commercially acceptable means to protect your personal information.
Children’s Privacy
Koolairpump.com is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us and we will promptly delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically for the latest information on our privacy practices.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Manufacturers Edge
5044 Industrial Rd, Suite C
Farmingdale, NJ 07727